Terms of Use

Parties and Definitions

These terms apply to everyone (“User”) who uses the vipigo.com.tr site and platform (“Platform”) operated by [İşletme sahibinin adı soyadı] — VipiGo Software and IT Services (“VipiGo”).

• Passenger: A person who creates a transfer request via the Platform.
• Carrier: A natural or legal person holding a D2 authorization certificate under Road Transport Law No. 4925 and the Road Transport Regulation who has subscribed to the Platform.
• Transport Service: The road passenger transport service the Carrier provides to the Passenger.

VipiGo's Role

As an intermediary service provider under Law No. 6563 on the Regulation of Electronic Commerce, VipiGo operates a software platform that forwards passengers' transfer requests to Carriers. VipiGo does not provide transport, is not a party to the transport contract and does not collect payments from passengers.

The transport contract is concluded directly between the Passenger and the Carrier. Price, payment method, cancellation terms, invoicing and the safe performance of the transport are the Carrier's responsibility.

Request Process

• The Passenger fills in the form on the site to create a transfer request and receives a reference number.
• VipiGo forwards the request to a suitable Carrier. It is not guaranteed that a Carrier will take on the request.
• The Carrier contacts the Passenger and states the exact price, vehicle and cancellation terms.
• When the Passenger accepts these terms, the transport contract is concluded between the Passenger and the Carrier; payment is made to the Carrier.

Pricing

Prices and currency equivalents shown on the site are estimates and for information only. The binding price is the one the Carrier gives the Passenger before the journey starts.

Verification of Carriers

VipiGo checks the D2 authorization certificate, vehicle details and compulsory insurance of Carriers subscribing to the Platform at registration, and suspends the Carrier's access if it learns that the documents are no longer valid. This check does not remove the Carrier's legal responsibility arising from the transport service.

User Obligations

• Providing accurate and up-to-date information in the request
• Having informed and obtained the consent of the person on whose behalf a request is made
• Not using the Platform for unlawful purposes, with automated tools or in a way that harms the systems
• Not creating false or misleading requests

Liability

VipiGo operates the Platform with reasonable care; however, it is not liable for the performance of the Transport Service, the Carrier's fault or payment and cancellation disputes between the Carrier and the Passenger, and does not guarantee uninterrupted operation of the Platform. These provisions do not limit VipiGo's liability for intent or gross negligence (Turkish Code of Obligations No. 6098 Art. 115) or consumers' rights under mandatory law.

Intellectual Property

The software, design, text, logo and brand elements on the site belong to or are licensed by VipiGo; they may not be copied or used without permission.

Personal Data

Information on the processing of your personal data is set out in the KVKK Privacy Notice, the Privacy Policy and the Cookie Policy.

Changes

VipiGo may update these terms. The current text applies to requests created after its publication on this page.

Governing Law and Disputes

These terms are governed by Turkish law. Users who are consumers may apply to the consumer arbitration committee within the monetary limits set each year under Consumer Protection Law No. 6502, and to the consumer court for disputes exceeding these limits. For other disputes, the İzmir courts and enforcement offices have jurisdiction.

Business Information

• Trade name: [İşletme sahibinin adı soyadı] — VipiGo Software and IT Services (sole proprietorship)
• Address: [Açık adres], İzmir
• Tax details: [Vergi dairesi] — VKN/TCKN: [numara]
• Email: [email protected]
• Phone: +90 551 674 73 33
• Website: vipigo.com.tr